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JLong1
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Fitting new cables

My broadband box arrived and the needed my wall box updated. Turns out the cables connecting to the house are all outdated and need replacing. Engineer told me I would be contacted and it should be doable this week. I’ve just called Customer support and they’ve told me the earliest is November! Any suggestions?

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Re: Fitting new cables

cables are not out of date. The cables used for cable has not changed.

As a Very Insightful Person, I'm here to share my knowledge. I don't work for Virgin Media.

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JLong1
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Re: Fitting new cables

The engineer who came out to install my box inside told me that the cables outside were either damaged or outdated or both and therefore I would need to get them replaced first. Can you recommend a course of action then on who I need to contact?


@apcyberax wrote:
cables are not out of date. The cables used for cable has not changed.

 

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Forum Team
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Re: Fitting new cables

Hi JLong1,

 

Thanks for posting. Sorry to hear of this. 

 

It sounds like a repull is needed and that's the first available date.

 

Is this what you've been told?

 

Kind regards,

John_GS
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JLong1
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Re: Fitting new cables

I haven’t been told exactly what I need, only that my cables aren’t suitable for what I need for a connection to my property. I just can’t understand if I was told by the engineer it is a simple enough fix and I should be recontacted by the following day yet my account says nothing of this

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Re: Fitting new cables

Sorry for the confusion, 

 

I'll go ahead and send you a PM so I can clear this confusion up

 

Kind regards,

John_GS
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