First installation

[Princessamy]

Apologies if I am asking the obvious but this is the first time I’ve had to set this up:

I just need someone to explain exactly what I need to do as I’m not sure and might have messed up. I have signed up to broadband installation my new house, the box is being delivered next week and I selected self install. I think I might actually need an engineer to do something as the house is quite old and virgin has never been installed in the house before. So I called virgin today to ask to have an engineer come out and they’ve given me a date but on my app the installation date isn’t there and I’ve received no emails. Shall I call again or take their word for it? Also, how do I add on a TiVo box (not sure if it’s called this now) I don’t want movies or sports just a box so I can record and pause tv etc. sorry for probably obvious questions but it’s my first time setting this up on my own and I need a little help. Thank you. 

[jpeg1]

VM would not agree to self install and send you the kit unless there had been a previous VM connection to the house.  So check again whether there is a VM cable to the house.  If there isn't one, or it's been cut back by a previous occupant, you will need to contact them and change it to a manned installation.

The Installations number is 0800 052 1734 

[nodrogd]

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@Princessamy wrote:

….Also, how do I add on a TiVo box (not sure if it’s called this now) I don’t want movies or sports just a box so I can record and pause tv etc. sorry for probably obvious questions but it’s my first time setting this up on my own and I need a little help. Thank you.

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You can add V360 at any time after the initial order has cleared the system (around 48 hours). Adding TV will mean a new contract as the service also has a minimum term attached. The Freeview channel equivalent on VM is Mixit TV, but as the box is rented & it is a closed system you are charged for the channel package even though the channels are free elsewhere. The V360 box requires connection to BOTH your hub & VMs coaxial cabling. The box self install is only provided with a coaxial splitter & a couple of metres of cable, so if the TV is more than 3 metres from the hub you will need a manned installation for your V360 box.

[jpeg1]

You should also consider the alternatives, depending on which channels you want.

Once you have the VM broadband in place you can subscribe to Sky Stream on a monthly basis to see if you like it.  If you have a TV aerial you could get the excellent new Manhattan T4-R box for recording off air and access to some streaming channels. 

[Daniel_Et]

Hi @Princessamy 👋 Thank you for your post and welcome to the Virgin Media Community 😀

I can see you've spoken to the team since you posted. Have you now been given the necessary assurances regarding the installation date?

If you'd like to discuss adding a TV 360 box onto your package after the initial order has cleared the system, please give us a call on 150 from a Virgin Media landline, or 0345 454 1111 from any other phone.

Thank you for your support @jpeg1 and @nodrogd 👍

Regards,
Daniel