Community FAQ
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Final Bill in Credit

Chris63
Tuning in

on ‎06-08-2021 17:03

sorry but I could not find a better forum to post this in.

I have recently cancelled my account as I have moved and my new address includes broadband within the rent along with all other bills.

I have just received an email with my final bill which is in credit.  How do I get this money back?  Do I need to contact anyone or will it be paid into the bank account that was used for direct debits.  Virgin Media are aware of my new address.

Thankyou for any advice.

0 Kudos
3 REPLIES 3

newapollo
Very Insightful Person
Very Insightful Person

‎06-08-2021 17:08 - edited ‎06-08-2021 17:09

Hi Chris63,

Hope you are settling into your new property.
Any credits on your account after the disconnection of your services you will be sent via a cheque refund 40 to 45 days after disconnection.

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
Problem solved? Click to mark as a Helpful Answer, or use Kudos to say thanks
The do's and don'ts. Keep the community welcoming for all. Please read the FAQ's
The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali
0 Kudos

Chris63
Tuning in
In response to newapollo

on ‎06-08-2021 17:19

thank you

0 Kudos

Serena_C
Forum Team (Retired)
Forum Team (Retired)
In response to Chris63

on ‎09-08-2021 08:57

Hi @Chris63

 

Welcome back to our Community Help Forum 🙂

 

Thank you for making this post regarding your Final Bill in Credit. Just to confirm what @newapollo advised, we will send a cheque to you for any refunds owed following your final bill. It can take 35 days to process from the final bill date, then a further 14 days to receive 🙂

 

Kind regards,

Serena

0 Kudos
Top