@Badgal65 wrote:
12th may my landline with change to Fibre with adapter will be sent soon.I have 2 extensions one for my home alarm system so what do I do as I will be only be able to plug in 1 equipment. Alarm is in other room. Answer machine with handset single on 1 extension . Main phone twin in main phone socket. I have medical needs type 1 diabetic & asthma need phones around the home.
can you please help as phoning I’ve been told I can only have one device, this has really upset me , I really done want to make a big complaint and escalate this outside, help please, thanks
Ask VM (via the VM forum team on here when they reply to this topic) to modify your home phone wiring so you can use your existing landline extension sockets via the phone connection from the VM hub.
VM should offer to do this free of charge for you as part of the switchover process.
Make sure they make modifications to your phone wiring so you can keep each piece of equipment in the same place (rather than the offer which sometimes crops up on here to move the hub to a different location)
Refer here
https://www.virginmedia.com/help/landline/switchover
Do I need to book a technician visit?
You’ll need to book a free technician visit if...
- You rely on your landline for accessibility needs or don’t have a mobile to make an emergency call – we’ll provide you with an Emergency Back Up Line so you’re always able to call emergency services.
- You’ve got connected devices such as a burglar alarm linked to a control centre, use a telecare device, or have other phones connected to extension sockets. You’ll need to contact your provider and let them know about the switch if you have any of these to make sure they’re compatible with a fibre service.
- The Hub and your home phone can’t be placed near each other.
