I was due to have Virgin installed two weeks but the engineer had to cancel because the preparatory work hadn't been finished. They had put in the wires up to the boundary of the house, but haven't put the box on the wall. I've another appointment tomorrow for the engineer but they still haven't done the preparatory work. I've been on the call to the pre-installation team twice, on both times for over an hour in total to try to explain, but they are clearly based in another country with a very poor phone signal and simply haven't followed the issue. I am very frustrated as I've been with Virgin for over ten years and simply don't know what to do next. Virgin, this is a complete mess. I don't know how to resolve this.