£50.00 credit for delays to your installation doesn't seem to be enough.
https://www.virginmedia.com/help/automatic-compensation
We’ll automatically credit your bill for fixed phone line and broadband issues, no matter if you’re a new or existing customer. Here’s how much we’ll credit you for the following service issues:
- £8.06 per day for a total loss of service after 2 full working days from registering the loss of service to us
- £5.04 per day if we don’t install your services on the promised day until installation’s completed
- £25.18 if we don’t turn up on the promised day of an appointment
As always there's the small print to look out for: Were the appointment dates provisional or confirmed?
If you require an engineer installation, we’ll arrange the most convenient date. If at the point of placing your order, we’re aware of any additional engineering work required in order to provide the service – such as the premises to our network, it may require third party permissions or permits outside of our control. In which case, we’ll provide a provisional activation date, but we may need to contact you to let you know if we need to confirm a different install date. If we have to change a provisional activation date, this will not trigger a credit under the scheme.
If we don’t install on any confirmed date we’ll automatically credit your bill with one payment (at £5 per day for how many days the issue lasted) once it’s fixed, providing you’re eligible.
It would be worthwhile checking your bill to ensure VM have followed their own policy on delayed installations.
For any delayed installation, we’ll automatically calculate what you’re owed and apply it to your bill, without you having to do a thing!
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