Failed install

[ncarnall]

 

 

 

Last week I received my Hub 5 quick start pack. 
spent 5 mins installing it. Then 4 ½ hour’s trying to get it going with helpline assistance. 
No joy, engineer came 2 days later and check, double checked cables etc. Even tried another Hub 5 then a Hub 4. Now nearly a week without internet I’m still no further forward. 
I’m now wishing I’d left it alone and kept my working super hub 2 

can anyone help sort this please? 

[ncarnall]

Now on day 8 with no internet! 
Already had 4 visits from the engineer to check cables and equipment. Replaced cables, and 4 routers. No they are send an engineer to check cables and equipment on Saturday and another Hub5. 
The problem is that it was all working before the upgrade! 
Engineer says it must be an issue connected with my account when I upgraded. 
I’ve been with VM for 12 years and now I’m just about ready to bin them off and go with someone. 

[Paul_DN]

Hi ncarnall,

Thank you for reaching out to us in our community and welcome back, it has been a while, sorry to hear you have had no internet since we sent you a new Router, 

So I can help I will send you an invite into a private chat, once received please click on the purple envelope to accept.

Regards

Paul.