Failed Installation

[annakline]

Hi, 

I arranged to get Virgin broadband, but when the engineer came to install it, he soon realised it would not be possible to install due to the way my flat has been built and advised that I would not be able to get Virgin. He said he would mark it down as a failed installation, but do I still need to call up and cancel the package, or will this happen automatically?

Thanks.

[David_Bn]

Thanks for reaching out to us @annakline, and a very warm welcome to our Community Forums!

We're sorry to hear we've not been able to go ahead with the installation of the services.

I'm happy to pick this up and check this out for you - please refer to the envelope in the top right hand corner for a private message from me

Thanks,

David_Bn