FTTH unstable since ducting forced into termination box
07-11-202018:20 - edited 07-11-202018:28
I'm hoping some experts on here can shed some light on this.
My fibre was installed 31/10 and initially wasn't working at all. The pre-pull guy came back late on 02/11 to replace the fibre. After breaking a couple of new fibres, he eventually got one through. He explained that they were breaking after getting stuck in the termination box outside my property.
He left us with a nice stable connection of 220 mbps, which I was delighted with. Unfortunately, the following morning, I noticed that to smooth out the fibre path, he'd pulled the ducting out of the termination box to give him a bigger curve radius (see first photo attached).
Being dark when he left, he'd forgotten to tidy this up and I was worried that it was a trip hazard on the pavement, so I arranged for the pre-pull team to come back on 06/11.
The new guy simply twisted and coiled the exposed ducting to get it to fit into the termination box. It seemed to fit fairly neatly (see 2nd photo attached), so I assumed it would be okay.
The trouble is, since this last visit, my speed has been all over the place. Mostly it hovers around 120-140 mbps, occasionally it gets up to 200 mbps, and occasionally it drops to 10-15 mbps.
Clearly this needs to be fixed, I wonder if the community have had similar experiences and what had to be done to fix them?
I don't want to be fobbed-off next time they come, so I'm wondering:
is the fibre now likely damaged and needs to be replaced yet again?
could the conduit pathways into the termination box be out of line, hence all the breaks?
or is this more likely just a case of the pre-pull guys being too rough with the conduit?