External works - New customer

[Naomi25]

Installation booked 17 May but external works needed first. I confirmed these could take place a fortnight ago but have heard nothing further.

Are you notified when the works will take place?

[Zach_R]

Hi @Naomi25,

Thank you for your post and welcome to our community forums. We're here to help.

To carry out an installation, we sometimes do need to perform some works beforehand to ensure that your address is serviceable for your installation date. You wouldn't typically receive confirmation when the pre-installation works have been completed, but if for any reason this is delayed or additional works are needed to the point where your install date would need to be pushed back, we would make you aware.

Let us know how it all goes.

Thanks,