External green cabling

[Km8080]

I have a large green cable fully exposed in my garden and a brown cable box attached to my property ive purchased which needs removing. My builder cannot continue with the drive. I have no intention of using virgin media. How do I go about getting this removed? Such a hazard leaving it as it is. Time is money and work will halt because of this. Thanks

[goslow · Accepted solution]

See response below to the same question asked earlier today on another forum

https://community.virginmedia.com/t5/Community-Natter/Removal-of-outside-box-amp-cables/m-p/5117176#...

[jbrennand]

EDIT goslow is not so slow today 😂

This is a tricky one for which VM doesn't seem to have any published policy. They do seem to do this if it is an actual H&S issue though.

You could actually just rip it all out and skip it - often recommended on here - but it may make you very unpopular with your neighbours if you disturb their connection in doing that.

I would give them a reasonable time (your call!) to do this properly before you take action.

A VM person should respond on here soon

[jbrennand]

I have flagged it for their attention on here

[Km8080]

Thanks.. I appreciate the replies. There is a box directly outside my property on the path which I assume is where its come from. Ive attached s couple of pictures if that helps.

 

[Tom_W1]

Hi @Km8080 thanks for your post here in the Community, although I'm sorry to hear of your concerns raised.

Please allow me to send you a PM to look into this further, as I'll need to take some details from you which I can pass on to our Area Field Managers to make a call here on what we can do for you.

Kindly expect this to arrive shortly and respond directly when you can!

Many thanks