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AmandaV
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External cable box is broken

Hello, the external cable box on the front of my house is broken. The cover is missing and all the wires are exposed. I have contacted VM by phone and chat, regularly since mid-January, for this to be repaired and so far nobody has come out to fix it. Please can someone help? Thank you.Box.JPG

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Superuser
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Re: External cable box is broken

The forum team should be able to arrange a tech to attend, they should reply in around 3-5 days time
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AmandaV
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Re: External cable box is broken

Thanks paultechy. I hope someone can fix it soon.
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AmandaV
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Message 4 of 8
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Re: External cable box is broken

Just wanted to make sure I have posted this in the correct section - sorry, I am new here! Thanks.

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AmandaV
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Message 5 of 8
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Re: External cable box is broken

We are going to have bad weather again and this box cannot withstand much more. Look at the state of it.
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Superuser
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Re: External cable box is broken

adding further posts can put this further down the list to be answered, since the forum admin answer questions oldest first, if need them out quicker could give faults a call via 150 / 0345 454 1111
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dnpark38
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Message 7 of 8
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Re: External cable box is broken

Why not in the mean time wrap something like a plastic bag round it to protect the electronics.

VM 50 Mps Broadband and anytime phone.
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Forum Team
Forum Team
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Message 8 of 8
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Re: External cable box is broken

Hello AmandaV, 

Thanks for getting in touch to report this Smiley Happy

I'll get in touch with you via PM (purple envelope, top right) to arrange for an engineer to visit. 

Speak soon, 

Take care.

Heather_J

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