on 31-07-2022 21:05
Hi, I've just moved home and the exterior box (brown, rectangular) is missing its cover. The broadband is set up and working but I'm not sure for how long considering everything is exposed.
What's the best way to get this sorted please?
on 31-07-2022 21:17
on 31-07-2022 21:23
That's brilliant, and thanks for the quick reply!
on 02-08-2022 11:29
Just a quick bump, to see if anyone from VM can help me with this.
on 05-08-2022 08:32
Hey @KeithSaxon,
Welcome back to the community and thanks for taking the time to post.
I would be happy to take a further look into this for you and book an engineer visit to get your omni-box repaired. I would need to confirm a few details via private message, please look out for my message and we can get started.
Regards,
Steven_L
on 05-08-2022 11:03
Thanks for confirming your details via private message @KeithSaxon.
I have arranged for the appointment, and you can track your engineer appointments online. Simply sign into My Virgin Media and you’ll see your appointments on your account dashboard. However, this can take up to 24 hours to be updated.
Regards,
Steven_L
on 05-08-2022 11:05
Thanks again Steven, much appreciated!
on 07-08-2022 15:22
Hi,
I just wanted to ask about this again because I've not yet had any contact from a technician regarding an appointment.
Thanks,
-Keith
on 09-08-2022 15:40
Hi there KeithSaxon, thanks for this reply and your question.
Sorry for any confusion caused in regard to the appointment we previously booked for your omni-box cover.
Please, visit this page here where you can view and manage your appointments to check when this has been arranged for.
Is it now past the time for this visit or not yet?
Let us know in case it is not showing or if you have managed to check and sort this out since your last post.
We're happy to help if you are having any issues with the above, cheers.
on 09-08-2022 16:14
Hi, I have clicked that link and logged in many times looking for any messages or appointment details and I cannot see anything, this is still the case now.
Regards,
Keith