External box is broken and needs repair

[stevenw_1]

Recently, work was done to our home and the external box that's attached to the outside wall needs repairing.

How can I get this fixed?

[Kath_F]

Hi stevenw_1, 

Thanks for your post and apologies to hear that recent repair work has resulted in the external box being damaged. 

We can certainly get an appointment booked in to get this sorted for you however there will be a £25 charge for the appointment. This will show on your next bill that's due to be generated once the visit is completed. 

I just need to confirm the address to ensure we are booking the visit on the correct account. I have sent you a private message regarding this. Just click on the little plum envelope at the top right-hand side of the page to access your inbox.

Thanks,
 

[Kath_F · Accepted solution]

Hi stevenw_1,

Thanks for coming back to via private message to confirm your information. 

I have booked you in for the next available appointment. To view this please sign in to My Virgin Media here: My VM. Once logged in, scroll down to Orders & appointments then click on View your orders. You can also view this in the My VM app. If you have any issues with accessing your account or unable to see your visit, please do let us know and we’ll pop you another message to pass data protection and then confirm the appointment details.

Please ensure that someone over the age of 18 is at the property for the time the engineer is there. If the appointment is unsuitable or if anyone living at your property has tested positive for Coronavirus, has been asked to self-isolate or has flu-like symptoms then please reschedule the appointment on the same link. If you do miss the appointment for any reason, a £25 missed appointment charge will be applied to your account on the day of the appointment so it is important to reschedule if needed. 

Lets us know how the appointment goes. 

Take care.

[stevenw_1]

Thanks for all your help 🙂

[Tom_W1]

Hi @stevenw_1, you're very welcome!
I'll get your thanks passed on accordingly.

Kind regards