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External box cover missing

bandrshep
Joining in

on ‎29-01-2022 12:19

Installed approx. 3 months ago. Box cover has blown away in strong winds. How do I get a replacement. Internal connection equipment exposed to weather.

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2 REPLIES 2

Adduxi
Very Insightful Person
Very Insightful Person

on ‎30-01-2022 11:18

@bandrshep wrote:

Installed approx. 3 months ago. Box cover has blown away in strong winds. How do I get a replacement. Internal connection equipment exposed to weather.

Post a photo to assist VM with getting the right kit to fix this.  If you wait here a day or two a VM Mod will pick this up.  Don't worry about the cover too much, the cables are very resilient to the weather.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Steven_L
Forum Team
Forum Team

on ‎03-02-2022 11:53

Hey @bandrshep,

Welcome to the community and thanks for taking the time to post your issue on the forums.

I'm sorry to hear that your omnibox cover was missing, when you posted this message. I have been able to check the system and can see that this has now been repaired.

Is that correct?

Regards,

Steven_L

 

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