on 22-06-2022 13:12
Hi
I am not a customer of VM but previous owner of the house was. However it appears the Virgin Cable from the pavement runs over my next door neighbours garden before coming under the fence and connecting to my house. My neighbour has requested if i no longer need it then would like it removed.
Is this something VM would need to do or something i would need to do myself?
Thanks James
on 22-06-2022 15:21
on 22-06-2022 15:26
Hi John
I don't believe the neighbour is a customer, and i am not planning to be - it's not urgent but would like to resolve it for the neighbour who are elderly and nice people.
Thanks James
on 22-06-2022 16:12
on 22-06-2022 16:19
Thanks for your help John - i'll pursue through the correct channels and see how i get on - could possibly go down the H&S route, with the neighbours being elderly and the ducting being a trip hazard as it is above ground in places.
on 22-06-2022 16:20
on 22-06-2022 16:37
Hi Jamesevans,
Thank you for your post and welcome to our forums 🙂
I am sorry about this unruly cable and I can get this looked at for you, I will pop you over a PM to get some details and we can get a tech arranged to go out, just keep an eye out for the purple envelope.
Zoie