A VM tech will come & asses the situation, which will have one of two outcomes:
1) If there is sufficient slack in the cable the tech will insert a gel pack joint in the cable. This is a waterproof permanent repair which can be re-buried underground with no issues.
2) If there is insufficient slack in the cable it is passed back to the area manager who will book a third party cable repull back to the cabinet. This can take several days, & if the ducting is rammed with existing cables & requires digging up it will take longer.
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Hey there @rjfroud thanks for reaching out to us and a warm welcome to the Virgin Media forums.
I'm sorry to hear that the external cable has been cut.
May I ask when the appointment is scheduled for?
I will assist in this repair.
Let us know.
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