External Cable Cut

[rjfroud]

Hi there, my external cable has been accidentally cut and I have booked an engineer visit under service failure. Do I need to let Virgin know it’s a cable repair or specialist? or can a standard service failure visit engineer repair? 
many thanks! 

[nodrogd]

A VM tech will come & asses the situation, which will have one of two outcomes:

1) If there is sufficient slack in the cable the tech will insert a gel pack joint in the cable. This is a waterproof permanent repair which can be re-buried underground with no issues.

2) If there is insufficient slack in the cable it is passed back to the area manager who will book a third party cable repull back to the cabinet. This can take several days, & if the ducting is rammed with existing cables & requires digging up it will take longer.

[Ilyas_Y]

Hey there @rjfroud thanks for reaching out to us and a warm welcome to the Virgin Media forums.

I'm sorry to hear that the external cable has been cut.
May I ask when the appointment is scheduled for?
I will assist in this repair.
Let us know.

Kind regards.