External Brown box cover missing

[jk001d7182]

The cover is missing from the external box. I tried reporting it on 150 but ended up going down a rabbit hole of automated call options which terminated the call without being able to talk to a human, so have given up on that route. Can someone at  Virgin Media assist? Thanks

missing cover

[A_Dobbins]

Hi - I have a similar problem, the cover of my external brown box has been damaged by falling roof tiles following bad weather and the wires are now exposed. 

Please could someone get in touch with me to arrange a fix?

[Kain_W]

Many apologies for the issues faced A_Dobbins,

Welcome to the community.

So we can get this resolved I've dropped you a PM.

The message will appear within the purple envelope icon.

Regards,

[Kain_W]

Thanks for your cooperation over PM A_Dobbins, 

The appointment has now been booked in for you.

Do let us know how it goes, if you do need to reschedule then pop us a message and we'll check the availability for you.

All the best,