Virgin Media Community

[tommy-d_10]

My external brown box on the side of the property has been removed by someone passing by (quite a few on my street have suffered the same fate). I tried calling in to the automated number a few weeks back but not heard back since. How can I get this fixed?

[Beth_G]

Hi tommy-d_10, 

Welcome to the Community Forums! Thank you for your first post.

I'm sorry to hear that your omnibox cover has been removed. We'll be happy to arrange for a replacement to be fitted. I'll pop you over a private message now so I can take some details and help. 

Please find my message over at the purple envelope.

Thanks

[Beth_G · Accepted solution]

Hey @tommy-d_10,

Thanks for chatting with me via PM. Just wanted to confirm that your requested slot has now been booked in for you.

It is certainly strange why someone would want to vandalise an omnibox! 

Please do let me know if we can help with anything else 🙂

[jmccloy]

Hi,

We are also experiencing the same thing. I called the automated line a couple of weeks ago but have not heard anything back. Would it be possible for us to get this replaced? Thank you!

[Ryan_N]

Hey jmccloy - will pop you over a private message to help out here 🙂 

Cheers, 

Ryan.