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External Box problem

adavid27
Joining in

on ‎29-07-2022 09:27

System was installed approx 2 months ago and is working fine, however, I have just noticed a problem with the outside box - it looks like it has come open - do I need an engineer, or can I put it back together myself?295903743_759125915415161_6722328352538579435_n.jpg295997263_464665965517680_1369934812576247450_n.jpg

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3 REPLIES 3

John_GS
Forum Team
Forum Team

on ‎31-07-2022 15:51

Hi @adavid27

Thanks for posting - sorry to see the Omni box being opened. I'll send you a PM now to get a tech visit booked in 🙂

Best,

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

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John_GS
Forum Team
Forum Team

on ‎31-07-2022 16:11

Hi @adavid27

Thanks for joining me on PM. Just to update the thread, the omnibox tech visit was booked in.

Please let us know how the visit goes.

Kind regards,

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

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mpmc
Superfast
In response to John_GS

on ‎31-07-2022 16:50

By the looks of that the recent hot weather has caused it to buckle!

These covers aren't the most robust but are fine when not in direct sunlight. The installer should've really placed it in a more shielded location or a higher quality cover used if that's not possible.

TV, Phone and Broadband using the Hub 3.0 in modem mode, with a Newifi D2 running Openwrt (FTTP/RFoG).
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