Exterior wall box covers

[Dom7]

Hi due to the bad weather of the last days the Exterior wall box covers have gone, had a look around but cannot find anything, can this be replaced please, at the moment the cables are hanging

Thanks

[jbrennand]

See reply in this post

https://community.virginmedia.com/t5/QuickStart-set-up-and/Outside-brown-virgin-media-cable-box-cove...

[Dom7]

Hi John,

Thanks for the replay. Photos attached below

[Matthew_ML]

Hey Dom7, thank you for reaching out and a warm welcome to the community I am sorry to see this has happened due to the weather.

Don't worry we get this fixed for you, I am going to send you a PM.

Please look out for the purple envelope. Thanks 

[smiler2947]

Hi Matthew

This has also recently happened to me! Could you help me out as well please?

[Carley_S]

Hi @smiler2947 

Welcome to the community forum 

Sorry to hear that this has happened to you as well. 

Just to double check, has the cover been lost/damaged on the box that is connected to your home, or has the cover/doors missing or damaged on the cabinet outside your property? 

[smiler2947]

Hi Carley

Yes it is the cover that is attached to the house that is missing same as the one in picture above. 

[Natalie_L]

Thank you for confirming smiler2947. 

We will be able to help with this. Please check your inbox (red bar at he top of the page) for a message from us and we can chat from there. 

Speak soon, 

[Pashleys84]

Hi everyone. I have woken up this morning to have the same issue with a missing front plate to the junction box entering the house. How do I get this fixed please? 

Below is how it’s looking right now:

[Ayisha_B]

Hi @Pashleys84 👋

Welcome to our Community Forums and thanks for your post!

I will be more than happy to assist. 

Will pop you a PM now.

Hope to hear from you soon.