Extension required

[edd78]

Hi, as i moved my house around the cable is now to short and would like it extended, like how would i go about getting that done can i arrange that through here if possible..

[japitts]

This is classed as a non-fault engineer callout and can either be arranged by calling in, or waiting on here for staff to respond, which may take a couple of days.

There's a £25 charge for these visits.

[edd78]

Hi. Thank you for the reply. Well that's good probably phone them up, like when phone the 150 no what option do i go for. For non fault engineer call out

[LittleMick73]

Hi you will need to go down the TV faults and technical issues route. Regards Micky

[edd78]

Hi. Thanks for that information i will give them a call asap

[edd78]

Well i tried calling and no luck as all they say is they want to run a test on the equipment. Like is there any other way of asking for that to get done

[carl_pearce]

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@edd78 wrote:

Well i tried calling and no luck as all they say is they want to run a test on the equipment. Like is there any other way of asking for that to get done

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If you go to this link a 'Live Chat' window will open up on the right:

https://www.virginmedia.com/broadband

[edd78]

Hi, as i moved my house around the cable is now to short and would like it extended, like how would i go about getting that done can i arrange that through here if possible.

[newapollo]

Hi @edd78 

You could try calling Faults again and hopefully the system will recognise that you've already called and place you into a queue for an agent to pick up.

If not and you get the automated response asking you to press 1 for the link to online support etc, ignore all the options and don't press any buttons then you should be placed into a queue and an agent should pick up the phone and resolve the problem.

[edd78]

Hi. Just to say i havd a engineer booked up, just clicked on live chat on website