on 17-11-2021 10:30
Hi all
I'm hopefully about to leave Sky for Virgin and have been checking out the self installation instructions. We currently have VM wired into the house in various locations, but none of those are convenient to the TV. We'll be fine setting up the hub from one of these but I note that the video suggests "no more than 3 metres".
I currently use a satellite extension cable for Sky and wondered if it's possible to use one of these from the hub to the VM TV box? We're in a rented house and the TV is on a middle wall so for both reasons I'm very reluctant to have an engineer move it, if it's even possible.
Any advice will be gratefully received.
on 17-11-2021 11:23
You cannot use any other cables than the ones supplied by VM, you will break the T&C and possibly introduce noise into your connection and other people on your street cabinet. It's best to opt for a manned install and the technician can either move the existing wall box or provide a longer cable (a longer cable may need the technician to rebalance the circuit at the street cabinet). if you wanted this done after the installation there would be a fee of £25.
on 17-11-2021 11:28