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DW_0505
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Extending White Broadband Cable

Hello,

I had my Virgin Media Fibre Broadband installed earlier this year. I asked the engineer to leave around 2 meters of cable extra as I was to be moving the broadband into a server cabinet once refurbishments had concluded.

The engineer has not done this, I have around 0.5m cable extra, which is nowhere near that required. Is it possible to have engineers return to my property to rectify this, or to purchase cable which can be used instead?

I've been trying the VM live chat option for months with no avail, must say I'm shocked with the aftersales support thus far. Especially considering the number of problems and lies we were told during the purchase process.

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Superuser
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Re: Extending White Broadband Cable

Virgin cable is specialised, so is not available to buy. Using any other standard cable risks introducing noise onto the network which could affect other customers services as well as yours.

A non fault callout fee of £99 is charged if you call Virgin out to do the work.

So the choice is yours, but I would bear in mind that any issues on the network that can be traced back to the customer makes the customer liable for fixing it.

su1718.jpgCable customer since 1993. Services: FH TV, Sky Sports & Movies (2xV6), Talk Anytime Phone, VIVID 350, Virgin PAYG Mobile

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DW_0505
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Re: Extending White Broadband Cable

Thanks for the reply, appreciate it.

I definitely won't be using other cables then, it's not worth risking my own and others' services.

I'm going to try and contact Virgin to dispute the £99 payment, as I did request that this additional cable, and the technician failed to do this. It's not like I'm being unreasonable either, some of our neighbours have up to 5m worth of cable between the inlet and their broadband router. Can you recommend any ways of contacting the team, their live chat may as well not exist as it never works?

The sales man, the same one who promised a "mole" to pull the network cable from the street to the house which never existed, said that we got caller ID as standard - I'm guessing this was yet another lie?

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dnpark38
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Re: Extending White Broadband Cable

Phone or wait here for up to a week for VM to answer here.

VM 50 Mps Broadband and anytime phone.
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DW_0505
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Re: Extending White Broadband Cable

Am I okay to re-route the cable I've got, so that it goes in a different direction - no extension involved?

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Harper2
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Re: Extending White Broadband Cable

It is dead easy to buy this cable on eBay / Amazon together with the crimping tool for a few pounds. It is also easy to get T-pieces which make it easy to extend the white cable into more than one room.
If you don't fancy crimping the ends yourself ( learning time 10 mins ) then there are lots of people who will sell you pre crimped cable with ends on at low prices. All this stuff about "specialised" and "only available from Virgin / Virgin approved engineers" is tosh. Don't use standard tv cable though.

T&C require that a Virgin engineer fits any signal attenuator (if needed). That is reasonable as due to the nature of VM networks it can affect other people. To check your signal strength just look in the SuperHug log.

 

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dnpark38
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Re: Extending White Broadband Cable

"All this stuff about "specialised" and "only available from Virgin / Virgin approved engineers" is tosh.

Don't use standard tv cable though."

I think I would be hard put to know what you mean by standard TV cable.   RG number please?

VM 50 Mps Broadband and anytime phone.
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