Extend cable length from street to 'box' on front wall.

[alanp65]

Front garden surfacing to be renewed shortly, so anticipate needing cable from street extended (to bury deeper) and 'pavement' box relocated. How do i get a VM engineer out to advise?

[japitts · Accepted solution]

What do you mean by a pavement box - are you talking about the streetcab? Or something else? - perhaps post a picture if it helps.

You can book non-fault callouts by the same method as you report service faults. Either waiting on here a day or so, or calling in on 0345 4541111 (or 150 from a VM phone) - be aware there's a £25 charge for non-fault visits.

[alanp65]

Thanks for that.

I don't mean Street Cabinet. I mean the little metal cover which protects the cable under the pavement before it leaves public space for the private space which is under my lawn.

[jbrennand]

Should be straightforward and a £25 charge.

Call in to book the Tech visit - or just wait here a day or two for a VM person to pick this up here and sort it for you

[Steven_L]

Hey @alanp65,

Welcome to the community and thanks for taking the time to post your issue on the forums.

I have looked into this and can see that you haven't yet spoken to the team to arrange an appointment. 

I can arrange the appointment from here but would need to confirm a few details via a private message or would you prefer to call into the team and raise the appointment that way.

Please let me know and if you want me to arrange the appointment let me know and I will send over a private message to get this looked into.

Regards

Steven_L

[alanp65]

Hi Steven_L

Thanks for your message.

I would be happy for you to arrange the appointment required and, accordingly, look forward to receiving your private message.

Thanks

[Kain_W]

No worries, thanks for the response alanp65.

To get this arrange I've dropped you a PM.

You'll find the message within the purple envelope icon.

Thanks,