on 13-12-2021 08:31
Would anyone be able to assist with how I fix this? I noticed today, the outside box is broken and wires are exposed. The front won't clip back on and I'm not sure how long it's been like this.
on 13-12-2021 09:27
Hi @djwilliams100,
Welcome back to our Community Forums! Thank you for your post, and I'm sorry to see that you're having some issues with your external box. We will be more than happy to arrange for someone to come out and resolve this issue for you.
I will send you a Private Message to confirm some details, before we arrange for the technician visit. Please keep an eye out for a purple envelope at the top right corner of your Forum page. I will be in touch soon.
Thank you.
on 13-12-2021 09:54
Hi @djwilliams100,
Thank you for chatting to me over Private Message. I have booked in for the technician to visit you at your chosen date and time.
Please keep us updated on how you get on and if you need any further help or assistance going forward.
Thank you.
on 16-12-2021 14:04
Just a quick update.
Engineer turned up early this morning and has installed a new wall box and its all now neat and tidy. Thanks
on 18-12-2021 14:34
Thanks for the update djwilliams100
Great to hear all sorted 🙂
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