on 09-08-2021 20:57
Hi,
I am moving in to a new house and I have removed the hedge in my front garden as I will be building a wall.
There is a cable which is exposed that is running to my neighbours house through my garden.
This cable will need to be reburried/rerouted as I do not want to build a wall over this cable.
I am not a VM customer and this cable is currently a trip hazard.
Answered! Go to Answer
on 09-08-2021 21:13
Can you post some pictures of this hazard please?
That will give us some idea of how to advise.
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on 09-08-2021 21:13
Can you post some pictures of this hazard please?
That will give us some idea of how to advise.
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
on 10-08-2021 18:00
I am unable to upload any images due to the file size.
on 10-08-2021 18:03
on 10-08-2021 18:05
on 10-08-2021 18:07
on 11-08-2021 08:32
Any staff member going to reply to me or not. I have builders starting works this week and if I don't hear anything I will just build right over the cables.
on 12-08-2021 08:10
Hi @Baroodkhan,
Welcome to our Community Help Forum 🙂
Thank you for making your first post regarding the cable outside your home and building over it. would like to take a further look into what we can do and raise this with an Area Field Manager.
I shall send you a private message now to obtain the details required, please look out for the purple envelope in the top right corner 🙂
Kind regards,
Serena
on 12-08-2021 09:37
Hi @Baroodkhan
Thank you for responding to my private message with your details.
I am happy to confirm I have now raised this with the Area Field Manager for your area and they will be in touch with you asap.
Kind regards,
Serena
on 12-08-2021 09:39
Thanks