Virgin Media Community

[kirbyan]

Location Postcode HP12 4AU:

https://www.google.co.uk/maps/place/51°38'35.7"N+0°47'31.4"W

This is on the SOUTHERN side of the road (westbound carriageway heading away from High Wycombe toward Stokenchurch)

A neighbour (not a VM customer) reported this to VM by telephone before Christmas 2018 but it has not been rectified yet.

They have asked me as a VM Customer to post this message in the hope something might get done.

The cables were not buried properly and form a loop at the edge of the pavement. This is a trip hazard for anyone walking along the path.

To be clear: this is not the installation feeding my property, but is in fact feeding someone else's property 30m down the road from me.

[kirbyan]

It's now about 6 weeks since I posted this, so I am wondering what is happening.

[dnpark38]

My neighbours installation has connections like that, I just thought VM cables normal like that no one round here as had their cables buried they just lie on top of gardens.

From your photo it looks as if path is on the right and these cables at the edge on soft ground maybe you could take a spade and bury them an inch below surface, might be hard to get VM out whilst there still working and no one complains about loss of service.

[apcyberax]

if they are a hazard report them to your local council they will get vm to fix them if they are dangerus

[Hetty_R]

Hi Kirbyan, 

Thank for getting in touch.

I am really sorry for the delayed response, this should have been picked up sooner. 

I have passed this on to our cabinet maintenance team who will arrange someone to attend the area as soon as possible. 

Please let us know if we can help you with anything else. 

Many thanks, 

[kirbyan]

We're at T+8months and counting and it's still not resolved. 

One of the neighbours has put a traffic cone from some adjacent works on top of it to mitigate the hazard somewhat, but it is still there.

Andy

[chenks]

what did the council say when you reported the H&S issue to them?

[Alex_RM]

Very sorry this is still an issue kirbyan,

I've re- raised this with the team that deal with it to get an answer asap on when we can expect a fix.

Alex_Rm