Hi. I just upgraded from M500 to Gig1, and according to my contract I was to recieve a Hub 5. However, I recieved a Hub 4 instead.
Simple mistake on Virgins part? I've read about issues with the Hub 5 release in early Jan 2022, but surely those were ironed out a year later.
When supply is better, I doubt you will be sent a Hub5 as the Hub4 is perfectly OK for the gigabit service, except for a small number of users.
Do you want a Hub 5 ...
This forum is awash with reports of Hub 5's amazing ability to provide :-
+ Persistent WiFi connection issues with kit from IoTs, TV to Apple iPhone & laptops
+ Breakdowns - it is a bargain basement Sagemcom the French company so quelle surprise !
+ DNS blocking issues - the Hub 5 does filter DNS queries & does just time out, even if you specify 188.8.131.52 as your DNS it is intercepted.
+ Firmware update failures & start up loops
+ Failures to sync with the DOCSIS services