on 07-01-2023 20:05
Hi. I just upgraded from M500 to Gig1, and according to my contract I was to recieve a Hub 5. However, I recieved a Hub 4 instead.
Simple mistake on Virgins part? I've read about issues with the Hub 5 release in early Jan 2022, but surely those were ironed out a year later.
on 07-01-2023 20:16
Unfortunately, the issue currently is with supply of Hub5, hence your delivery of Hub4.
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on 07-01-2023 20:39
on 07-01-2023 20:50
When supply is better, I doubt you will be sent a Hub5 as the Hub4 is perfectly OK for the gigabit service, except for a small number of users.
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on 09-01-2023 09:55
on 10-01-2023 22:36
on 10-01-2023 23:34
Same thing happened to me. They said I will receive the hub 5 when it’s in stock. Or I can return the hub 4 for a refund.
I will bite my teeth till the hub 5 is available. Really could do with the 2.5Gbe port. I am getting max around 940-95” rather than the 1140 they advertise.
on 11-01-2023 05:50
Not false advertising, blatant mis-selling and breach of contract.
I posted this in another thread and despite that thread being flagged, I nor, another person with the same issue, have had any suggestions as to a resolution.
on 11-01-2023 07:34
Do you want a Hub 5 ...
This forum is awash with reports of Hub 5's amazing ability to provide :-
+ Persistent WiFi connection issues with kit from IoTs, TV to Apple iPhone & laptops
+ Breakdowns - it is a bargain basement Sagemcom the French company so quelle surprise !
+ DNS blocking issues - the Hub 5 does filter DNS queries & does just time out, even if you specify 8.8.8.8 as your DNS it is intercepted.
+ Firmware update failures & start up loops
+ Failures to sync with the DOCSIS services
on 12-01-2023 16:59