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tobyholmes75
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Excellent installation

Just had my installation yesterday, excellent engineer but no feedback survey email as my email details were incorrectly taken over the phone. Can i get another email from medallia so i can correctly rate my engineer ref id 78616, who was excellent.

please use local telephone support as strong accents do make a big difference to foreign call centre employees

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Forum Team
Forum Team
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Message 2 of 4
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Re: Excellent installation

Hi tobyholmes75,

 

Welcome to the community and thank you for your post. 

 

I'm glad to hear this. 

 

I will private message you now so I can take the feed back. 

 

^Martin

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Tudor
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Message 3 of 4
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Re: Excellent installation

Nice to see someone having a good experience and reporting it on the board. Most people only logon to complain!


Tudor
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2
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Very Insightful Person
Very Insightful Person
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Re: Excellent installation

Nice to see positive comments as well as negative.

Unfortunately, as with most big concerns, cost savings outweigh everything else. Hence the closure recently of VMs Swansea call centre. And to be fair, you hear plenty of foreign accents (& mixed with UK regional ones as well) when your call goes within the UK.

As a Very Insightful Person, I'm here to share my knowledge. I don't work for Virgin Media.

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