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Forum Team (Retired) Kaz_A
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Message 11 of 32
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Re: Every other property on our street has access to Virgin services apart from us

Hi Alistair

The teams have been back in touch and have said that this is being investigated and may need Wayleave. I'll let you know when I know more .

Speak soon!


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alistairkidd
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Message 12 of 32
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Re: Every other property on our street has access to Virgin services apart from us

Hi Karen,

Cheers for getting back to me. Looking forward to hearing what the reason is Smiley Happy

Alistair

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Forum Team (Retired) Kaz_A
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Message 13 of 32
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Re: Every other property on our street has access to Virgin services apart from us

I hope they get back to me next week Alistair but I'll check in sometime next week for you to touch base just to make sure it's still being checked into.

Cheers and have a lovely rest of your weekend

Kaz


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Forum Team (Retired) Kaz_A
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Message 14 of 32
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Re: Every other property on our street has access to Virgin services apart from us

Hi Alistair

The teams have pooped back and said the below:

This will need a pre wire before it can go live, there is a duct buried just in front of the flats and cabinet across road for this to be done

I have asked them if this can be booked and the account raised for the address to show as LS which means Live and Serviceable so our sales teams will then be able to book this for you.

I need to wait and see what they say on this for you.

Cheers

Karen

 

 


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alistairkidd
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Message 15 of 32
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Re: Every other property on our street has access to Virgin services apart from us

Hi Karen,

Thank you for doing that, it's much appreciated.

Alistair

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Forum Team (Retired) Kaz_A
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Message 16 of 32
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Re: Every other property on our street has access to Virgin services apart from us

It's no problem Alistair. If we can help get you connected we will Smiley Very Happy

Take care and speak soon.

Karen


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Forum Team (Retired) Kaz_A
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Message 17 of 32
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Re: Every other property on our street has access to Virgin services apart from us

Hi Alistair

The teams have come back to say that the BUild teams are looking to log this as available for pre wire soon so we can then look to booking this for you.

I'll keep you posted when I know more.

Cheers


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Message 18 of 32
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Re: Every other property on our street has access to Virgin services apart from us

Hi Karen,

Thanks for keeping me updated. Smiley Happy

Just to confirm, I'm assuming that this is good news and that at some point in the not-to-distant future I should have access to services?

Alistair

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Forum Team (Retired) Kaz_A
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Message 19 of 32
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Re: Every other property on our street has access to Virgin services apart from us

That's the kind of news I perceive this to be yes Smiley Very Happy

I've not had an update since last Wednesday so I've checked in for one this afternoon for you.

Hope to get back in the next few days with an update.

Thanks

 

 


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Forum Team (Retired) Kaz_A
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Message 20 of 32
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Re: Every other property on our street has access to Virgin services apart from us

Good morning Alistair

The last update I have here for you is that the Build Engineer has been asked to release this to sale if possible.

I'll let you know what they say.

If they get back to me after tomorrow I am on annual leave next week so it'll be early Nov when I am able to pick this back up for you.

Many thanks

 

 


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