on 12-01-2021 20:00
I just got my replacement v6 box through today start setting it up going well and to it was trying to find my account details now come up account retrieval error CS1012 any idea what to do ? Dont want to reset it just incase I mess the box up.
on 13-01-2021 09:04
Try a reset, it can't do any harm.
on 13-01-2021 17:45
Just had the same problem with my replacement v6 box. Did you get this resolved? Tried the reboot and still the same.
on 13-01-2021 17:53
Hi
yeah did get it sorted in the end by ringing up even if they said they could not find that fault code. Turned out in very rare cases new customers accounts dont get linked to new boxes so want picking up a signal but after 45 minutes got it it all sorted now working fine.
on 03-02-2021 10:37
I have had an account for 3 years, just upgraded my contract and received a V6 box, get the same error, been on to VM a number of times but still not got it resolved, been told it would rectify itself after 24 hours, still getting same error. On phone again to them now.
on 03-02-2021 14:55
By the sound of it you been told the same as I was it took about 5 calls and countless hours on hold and been fob off. But it wont work and less they link your account to that box as soon as they sorted that its been perfect my was a first account.