I have been a member of Virgin Business for around 8 months. I still have 15 months remaining on the contract. I have recently moved house, and I informed Virgin of this. I checked online if my new property could be serviced, and it turns out it couldn't be. Regardless, I called Virgin to let them know, and the agent on the phone told me my address could be serviced. He booked me in a slot ~ which was 3 days after this initial phone call ~ which already raised alarm bells - I've never gotten such a quick install. He then hung up the phone.
Couple of days later, I need to ring Virgin again, however I fail security due to the address change. To cut a long story short, the previous agent has falsified the address and put a random address in order to get the "sale" or "pad his stats" according to another agent I spoke to. It turns out the new address can not be serviced and the previous agent was not being truthful.
I raised a complaint with Virgin, and today I get an email to say termination charges will still apply regardless of the **bleep** up of the last agent falsifying the address. To make matters even more worse, I have now been emailed on my personal email rather than my account email. I should note I have never given this email to Virgin Business, so I am guessing there is some breach. Virgin Business should not have access to this email address.
So now, due to the Erroneous take over and potential GDPR breach, I am now having to report this to Ofcom and the Ombudsman. This could of simply been resolved by Virgin by simply closing down my account without asking for £800+ in fees.
