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mattlewis23
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Equipment not received

My services are due to start on the 17th and I haven’t received my equipment is this delivered to my house or will the engineer bring it with them. Thanks 

 

 

[MOD EDIT: Subject title changed for clarity]

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Kath_F
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Re: Equipment not received

Hi mattlewis23, 

Thanks for your post and welcome to the forums. It's great having you on board with us in the Community. 

It's great having you on board with the VM family we're excited for you to be installed. If you opted or were given an engineer install appointment then the engineer will bring the equipment on the day of installation. 

The only time we would send the equipment in advance is if you have opted for a quickstart installation. 

Please keep us posted on how the installation goes and if there is anything further we can do, let us know. 

Thanks, 

Kath_F
Forum Team




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