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Engineer

CarRoo
Just joined

I had been due an engineer today between 8 and 12 but they have not arrived. How can I get this sorted, or find out if they are actually going to bother turning up? I can’t find any numbers to actually speak to anyone on the phone and I’ve had to arrange childcare for my children and not slept from working nights waiting for this person so I am not at all happy. I’ve had no call to say they won’t arrive 

2 REPLIES 2

jpeg1
Alessandro Volta

Is the  appointment still shown in your account?

- jpeg1
My name is NOT Alessandro. That's just a tag Virginmedia sticks on some contributors. Please ignore it.

Beth_G
Forum Team
Forum Team

Hi CarRoo,

Welcome to the Community Forums! Thank you for your first post.

I'm sorry to hear that your engineer did not arrive during the time slot allocated, I do appreciate how frustrating that must be especially after having to arrange child care.

I can see that you were able to get another engineer out in the end and the issue has been resolved which is great. I'm sorry again for the inconvenience caused. Please do let us know if you need more help

Kind regards

Beth