on 19-02-2022 12:03
I had been due an engineer today between 8 and 12 but they have not arrived. How can I get this sorted, or find out if they are actually going to bother turning up? I can’t find any numbers to actually speak to anyone on the phone and I’ve had to arrange childcare for my children and not slept from working nights waiting for this person so I am not at all happy. I’ve had no call to say they won’t arrive
on 19-02-2022 14:20
Is the appointment still shown in your account?
on 21-02-2022 14:38
Hi CarRoo,
Welcome to the Community Forums! Thank you for your first post.
I'm sorry to hear that your engineer did not arrive during the time slot allocated, I do appreciate how frustrating that must be especially after having to arrange child care.
I can see that you were able to get another engineer out in the end and the issue has been resolved which is great. I'm sorry again for the inconvenience caused. Please do let us know if you need more help
Kind regards