Call it in (on 150 VM line - or 0345 454 1111 on others) at 08.00 for the best chance of getting through quickly.
Note though if VM sent a quickstart they know that there has been a previous connection at the property - so there must have been a wall socket in there before. Has it been covered up, hidden behind a cupboard, removed, etc, - trace the wiring from the outside "Omnibox" to where it comes into the house.
-------------------- John --------------------
I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
I had an appointment with one of your engineers yesterday for installation of our broadband but he didn’t turn up and i got no msg or emails!! Is there any way that some one can get back to me with an update on what's going on?
I spoke to your customer service and they provided me with this email address of construction at virgin media!!!