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Silvyaquel09
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Engineer

Hello, how can I book an engineer to install my wifi, my mom ordered the quickstart installation but we need an engineer to install the wall socket. 

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jbrennand
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Re: Engineer

Call it in (on 150 VM line - or 0345 454 1111 on others) at 08.00 for the best chance of getting through quickly.

Note though if VM sent a quickstart they know that there has been a previous connection at the property - so there must have been a wall socket in there before. Has it been covered up, hidden behind a cupboard, removed, etc, - trace the wiring from the outside "Omnibox" to where it comes into the house.

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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Aminturkamani
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Re: Engineer

I had an appointment with one of your engineers yesterday for installation of our broadband but he didn’t turn up and i got no msg or emails!!  Is there any way that some one can get back to me with an update on what's going on? 
I spoke to your customer service and they provided me with this email address of construction at virgin media!!!  
 
Thank You 
 
Amin Turkamani
Date ordered 17/12/2029
Installation Date 04/01/2021
My order ref 724597901
Area 20 
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