Hello, so the Virgin engineer had arrived today, and they had said they cannot install the services because there is no Virgin cable in the property, I live in a maisonette on the second floor, they had checked one of the TV satellite sockets but after that they had left saying it cannot be installed, can someone from Virgin help with this?
If there is no internal distribution of Virgin services in the internal distribution cupboard, or there isn’t one (with satellite & terrestrial fed from the roof) then the only option is external cabling. Virgin installers are not heights trained or insured & their ladders only reach the first floor. Anything higher is unserviceable.
VM BB TV Landline PAYG mobile. Freeview/Freesat HD, Tesco Mobile. Customer since 1993
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