on 06-08-2021 15:12
Hello,
I am keen to get an engineer into my house to rewire the LAN cable coming into the house from the outside box. Currently it comes in through the front bedroom and follows the doors and walls all the way into where the router and powerline extenders are. We'd like to rewire the cable so it comes in from the Wall where the router will actually be. Please can we schedule an engineer to do so ASAP?
Best regards,
Jack
on 06-08-2021 15:28
I suspect you don't mean a LAN cable, but the incoming co-ax feed, but anyway...
Re-routing cabling on a non-fault basis is chargeable at £99, and can be arranged through the usual faults route. In other words, calling into 150 (from a VM phone), 0345 4541111 (from any other phone) or waiting on here for a staff response.
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
on 09-08-2021 09:09
Morning Jack,
Welcome to the Community Forums! Thanks for your post.
@japitts is absolutely right - I believe that you might be referring to the coax cable in which case, we would need to arrange a relocation engineer for you. If you'd like us to arrange this for you, we'll be more than happy to do so.
Just let us know and we can get that booked in via PM
Kind regards
Beth
09-08-2021 10:08 - edited 09-08-2021 10:10
@JackLDEarl wrote:Hello,
I am keen to get an engineer into my house to rewire the LAN cable coming into the house from the outside box. Currently it comes in through the front bedroom and follows the doors and walls all the way into where the router and powerline extenders are. We'd like to rewire the cable so it comes in from the Wall where the router will actually be. Please can we schedule an engineer to do so ASAP?
Best regards,
Jack
As long as this does not require workling above 1st floor height it should be feasable. VM do not install cables over rooftops or above 1st floor height for Health & Safety reasons.
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
on 09-08-2021 12:57
OK please message me- yes I mean coaxial
Jack
on 11-08-2021 13:21
Thanks for your reply, JackLDEarl, I have sent you a private message.
Cheers,
Corey C