Engineer set-up appointment

[Jivan]

Confirmed set-up date: Friday 13 August, 13:00-18:00

Account number: removed

Area reference: 21

Engineer did NOT come, how can I find out what is happening? Thank you!

 [MOD EDIT: Personal and private information has been removed from this post. Please do not post personal or private information in your public posts. Please review the Forum Guidelines]

[newapollo]

Hi Jivan,

It's still possible that the engineer will turn up today.

They work until 8pm in my area soo hopefully the same in your location.

The engineer might have been delayed by a job taking longer than expected. They should either ring or text you when on their way.

EDIT - please disregard the above, I misread the date and thought it was Saturday not Friday13 August, 13:00-18:00 as you posted.

A member of the Forum Team may be able to check this for you, however it's a weekend so may not get a response until Monday.

You could also try contacting  New accounts and Set Up for them to check on 150 from a Virgin landline or mobile, or 0345 4541111 from any other phone, or freephone number 0800 052 0422,

PS you need to edit your post and remove your account number.

[Jivan]

CORRECTION!!!!! (please disregard previous message)

Confirmed set-up date: Saturday 21 August, 13:00-18:00

Engineer did NOT come, how can I find out what is happening? I am very unhappy… Thank you!

[Zoie_P]

Hi Jivan, 

Thanks for your post.

Sorry to hear you have not had your engineer appointment. I have managed to locate your account and can see the appointment was cancelled, I can give you some more details over a private message, keep an eye out for the purple envelope 🙂

Zoie