Engineer not turned up

[kaneledis]

This is now the second time that Virgin Media have failed to turn up to install my broadband and absolutely no comms at all, they just didnt show up after i waited indoors for 6 hours.. It's now been 6 weeks of waiting

I'm absolutely disgusted by their lack of communication and i'm wondering if this is a common theme with other customers?

[Moodaz28]

I have been waiting in since 4 for the engineer and he has not turned up. Its took weeks to get this appointment and still got no Internet. Can't ring them until tomorrow not happy 

[kaneledis]

I’ve been trying to speak to the preinstallation team and after being on hold for 35 minutes they hung up on me when i said i wanted to cancel my installation. 

i just want to get out of this contract and no one is willing to help. the customer services is appalling so going to leave a review on trustpilot. i don’t know how they’re getting away with this. 

[Gareth_L]

Hello kaneledis.

Thanks for your first post and welcome to our Community.
Sorry to hear you are having an issue with installation. 
I'd like to take a look into this for you and see what is happening.
If you don't mind, I will need to send you a private message to pass security. 
If you can check the purple envelope top right of your screen that would be great. 
Regards     
Gareth_L