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Engineer no-show - after a 10 day delay.

Just joined


Could a UK based customer service rep please respond.

First my installation date was pushed back 10 days. Then nobody showed up today.

My slot was 1pm-6pm. At 7pm I rang customer services and was assured that someone was coming today (so I stayed in waiting). It is now 9pm and nobody has turned up.

Could you please confirm:

a) when will an engineer actually show up?

b) why did your customer support lie to me? I could have salvaged at least some of my day if I knew they were not turning up

c) How are you planning to compensate me for my wasted time?

Thank you


Forum Team
Forum Team

Hey justjoelaw, thank you for reaching out and a warm welcome to the community I am so sorry to hear about this.

I've taken a look and I can see you've been in contact with us since this post, did the team manage to help at all? 

Matt - Forum Team

New around here?