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Engineer no-show - after a 10 day delay.

justjoelaw
Just joined

Hi,

Could a UK based customer service rep please respond.

First my installation date was pushed back 10 days. Then nobody showed up today.

My slot was 1pm-6pm. At 7pm I rang customer services and was assured that someone was coming today (so I stayed in waiting). It is now 9pm and nobody has turned up.

Could you please confirm:

a) when will an engineer actually show up?

b) why did your customer support lie to me? I could have salvaged at least some of my day if I knew they were not turning up

c) How are you planning to compensate me for my wasted time?

Thank you

2 REPLIES 2

Matthew_ML
Forum Team
Forum Team

Hey justjoelaw, thank you for reaching out and a warm welcome to the community I am so sorry to hear about this.

I've taken a look and I can see you've been in contact with us since this post, did the team manage to help at all? 

Matt - Forum Team


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