17-03-2021 18:28 - edited 17-03-2021 18:28
I had my installation booked for today and the engineer didn’t turn up. When I login to my virgin account, the installation date is showing up as “NaN”. What does this mean? How do I go about getting a new installation date?
Very frustrating day! The external works required to install my connection were completed last week and I have a brown Virgin media box outside my door waiting for my installation. When I called up customer service, all I got was excuses and they couldn’t tell me when the engineer would come.
Answered! Go to Answer
on 22-03-2021 13:15
We are very sorry that you had to make a complaint and do apologise for any frustration caused.
Hopefully the engineer can resolve the issue for you.
Keeping my fingers crossed.
Thanks,
Sasha
Sasha - Forum Team
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on 17-03-2021 19:58
on 17-03-2021 20:18
That’s frustrating. Any idea what I can do about this? I just want my install ASAP
on 17-03-2021 20:55
on 19-03-2021 22:54
Still not gotten any further. Apparently the construction team won’t authorise the pre-install team to give me an appointment. The external works were completed. Shambolic. Absolutely shambolic.
on 22-03-2021 10:43
Hi @tputnis,
Welcome to the forum community and welcome to Virgin Media,
very sorry to hear your installation did not go ahead as planned but we sometimes do need to carry out external work to ensure that the installation can be carried out correctly. But I can see that you have spoken to our team recently and an engineer is coming tomorrow to sort out the rest of this installation.
Hope this puts your mind at ease a little bit.
Thanks,
Sasha
Sasha - Forum Team
New around here? To find out more about the Community check out our Getting Started guide
on 22-03-2021 13:06
Hey, thanks for getting back to me.
I ended up having to make a complaint in the end. Hopefully the engineer is coming tomorrow and that should be the end of the matter.
🙂
on 22-03-2021 13:15
We are very sorry that you had to make a complaint and do apologise for any frustration caused.
Hopefully the engineer can resolve the issue for you.
Keeping my fingers crossed.
Thanks,
Sasha
Sasha - Forum Team
New around here? To find out more about the Community check out our Getting Started guide
on 24-03-2021 20:33
My engineer turned up the 2nd time round and I'm now connected and happy! 🙂