@SHR87 wrote:
Thanks for the advice, yeah I'm only a week in to being a customer and it hasn't been the best start shall we say. I'll be sure to do that, thanks again!
Well, technically, until you get connected up and start paying, then you aren’t really a customer.
Usual advice, as Tony says above, the missed appointment with no notice, earns you some £26 plus £5.25 for today and every subsequent day until one of three things happen, a) you get connected up; b) you give up and cancel (hint: don’t do that); or c) VM send you a formal ‘cease notice’ which says that they can’t be bothered to do it, but even then they are obliged to keep paying the £5.25 per day for a subsequent 30 days.
What I normally advise is to set yourself a deadline, ie if no VM by two weeks time, I’ll simply sign up with an alternative supplier. Now whether or not you cancel with VM then is up to you, on one hand you could think about the £5.25 per day building up and when they do finally do it, you immediately cancel under the 14 day cooling off period rule. On the other hand, the compo is probably nice, but you’ll have a brown box affixed like an unwanted carbuncle to the front of your house plus holes drilled in the walls, but you will at least know that the cables are all there should you want to give VM another chance in the future.
As regarding the compensation, there is no question that you are entitled to it, however VM seem to have a degree of ‘form’ for trying to avoid paying it - which includes outright lying to people such as yourself. And that’s fine, if and when it comes to that, just post back on here and we can advise accordingly.
