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Jackie_r25 · ‎08-05-2022

New customer :

so enginner booked for thursday will he bring the instlallat kit with him to set me up because I don't have it so I am assuming as new customer he brings it with him

Thanks

newapollo · ‎08-05-2022

Hi @Jackie_r25

Yes,the engineer will bring all the equipment for your package.

Have a chat to them regarding where you want the broadband placing as a central location may be better so the wifi signal is stronger around the house.

Dave

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newapollo · ‎08-05-2022

Hi @Jackie_r25

Yes,the engineer will bring all the equipment for your package.

Have a chat to them regarding where you want the broadband placing as a central location may be better so the wifi signal is stronger around the house.

Dave

I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
Problem solved? Click to mark as a Helpful Answer, or use Kudos to say thanks
The do's and don'ts. Keep the community welcoming for all. Please read the FAQ's

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali

Vikki_M · ‎11-05-2022

Hi @Jackie_r25

Thank you for your post and welcome to our community 🙂

As @newapollo has kindly advised, the engineer will provide the kit for you.

Please let us know how the visit goes.

Vikki - Forum Team

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Engineer coming thursday