I ordered a new TV/phone/fibre package back at the end of August last year, and am still waiting on the installation.
During September 2018 the installation was cancelled as I was told that some digging/construction needed to be done, and then in Nov I was told that installation needed to be put on holding pending a cable audit as the duct was at capacity.
I phoned up again today and was told that this is still the case and there is still not a date for this cable audit to happen.
Part of the frustration is that I know there is an unused old virgin cable going to the flat upstairs to us (we have the bottom two floors of a terrace house, they have top 2 floors), so I know for certain that there is a cable in that duct that is not being used, and therefore could be replaced with the new one we want installing.
Every request to escalate this is falling on deaf in ears in Construction and I'm starting to despair that anything will ever get resolved here.
It seems to me that it should be a relatively simple operation to take out the unused cable and put in a new one? Am I missing something here?? Starting to get to end of tether on this and have been stuck with our crappy Openreach copper connection for 5 months, the constant disconnections we have with it being the driver to move to Virgin in first place.
Some assistance understanding the how this can be progressed would be much appreciated!