on 24-03-2022 11:43
Hello
For the past month my connection has either slowed down completely or dropped out. After numerous calls to various call centre operatives it always ends the same.
"A setting is not correct and we just need to make a change, please restart or a complete reset."
This occasionally fixes it, but invariably it comes back and connection drops below 10Mb/s and it all starts again.
How do these settings come to be incorrect, I never changed anything?
If someone is making these changes and they are rubbish can they be removed from service.
I had no problems until February this year, except the occasional slowdown at about midnight.
I can't continue like this as I work from home if it can't be resolved I'm going to have to go elsewhere. Any help would be appreciated especially help that doesn't involve me having to completely reset this sub standard equipment.
Answered! Go to Answer
on 02-04-2022 11:55
Hi all, just to update the public thread I have arranged an engineer to have a look over the connection.
Regards
Nathan
The do's and don'ts. Keep the community welcoming for all. Follow the house rules
24-03-2022 15:41 - edited 24-03-2022 15:42
OK I have just posted this on a similar post
________________________________
Firstly.....Have you checked first for any “known network faults”
As well as trying the “check service,”Area status webpage" (link at top right of this forum), also try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. and tells you of more local issues down to postcode level.
Secondly, can we check… are the issues only evident on wifi connections or do you see them at the same times on devices connected on ethernet cables? If you don't know, can you check to help diagnose whether it is just a wifi issue or it could be network connection/Hub related?
And what Hub model is it and what are the various Hub lights showing/doing when this happens?
Finally, post up more Hub data as per.....
..... copy/paste the normal “Formatted Text” (not images) 3 FULL sets of data onto here – 2 tables from the Downstream, 2 from the Upstream, (& the Network Logs page). Don't worry too much about the formatting it can be easily read & DON’T include personal data or MAC addresses - blank them out - if you copy/paste the data, the board software will do this for you (you may need to click the "submit" button again. If character limits are “exceeded” - just do two posts
And...
If you haven’t already, set up a free, secure and “offlsite” - “Broadband Quality Monitor” to continually monitor the state of your connection and record any true network dropouts , latency issues, packet drops, etc - it will thus allow you to differentiate between those and simple wifi dropouts. It does it 24/7/365 and it keeps a visual record of any/all of your network disconnections, useful data to have to match to the Network logs (in your Hub settings) and also in discussions with VM - note it will take a few hours to start seeing a sensible picture - post up the “link” to the “share live graph”. Click the lower link (Share Live Graph) then click generate. Copy the text in the Direct Link box, beware, there may be more text than you can see. On here click the Link icon (2 links chain to the left of the camera icon) In the URL box paste the link you copied and then click OK
https://www.thinkbroadband.com/broadband/monitoring/quality
on 24-03-2022 22:06
Hi @jbrennand, thanks for the help.
Router is: Hub 3
Standard specification compliant | : DOCSIS 3.0 |
Hardware version | : 10 |
Software version | : 9.1.1912.304 |
Issues are present on WiFi and LAN when they occur
Service Status at the time: No issues
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 | 387000000 | 0.5 | 40 | 256 qam | 32 |
2 | 219000000 | 2.9 | 40 | 256 qam | 11 |
3 | 227000000 | 2.9 | 40 | 256 qam | 12 |
4 | 235000000 | 2.5 | 40 | 256 qam | 13 |
5 | 243000000 | 2.4 | 40 | 256 qam | 14 |
6 | 251000000 | 2 | 40 | 256 qam | 15 |
7 | 259000000 | 1.7 | 40 | 256 qam | 16 |
8 | 267000000 | 1.5 | 40 | 256 qam | 17 |
9 | 275000000 | 1.5 | 40 | 256 qam | 18 |
10 | 283000000 | 1.4 | 40 | 256 qam | 19 |
11 | 291000000 | 1.5 | 40 | 256 qam | 20 |
12 | 299000000 | 1.5 | 38 | 256 qam | 21 |
13 | 307000000 | 1.2 | 40 | 256 qam | 22 |
14 | 315000000 | 1 | 40 | 256 qam | 23 |
15 | 323000000 | 0.9 | 40 | 256 qam | 24 |
16 | 331000000 | 1 | 40 | 256 qam | 25 |
17 | 339000000 | 1 | 38 | 256 qam | 26 |
18 | 347000000 | 1.4 | 40 | 256 qam | 27 |
19 | 355000000 | 1.2 | 40 | 256 qam | 28 |
20 | 363000000 | 1.2 | 40 | 256 qam | 29 |
21 | 371000000 | 0.9 | 40 | 256 qam | 30 |
22 | 379000000 | 0.7 | 40 | 256 qam | 31 |
23 | 523000000 | -3.5 | 38 | 256 qam | 33 |
24 | 531000000 | -3.7 | 38 | 256 qam | 34 |
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 | Locked | 40.3 | 9994 | 0 |
2 | Locked | 40.3 | 327 | 0 |
3 | Locked | 40.3 | 508 | 22 |
4 | Locked | 40.9 | 558 | 17 |
5 | Locked | 40.9 | 509 | 0 |
6 | Locked | 40.3 | 733 | 0 |
7 | Locked | 40.9 | 1196 | 0 |
8 | Locked | 40.3 | 1455 | 0 |
9 | Locked | 40.9 | 1819 | 0 |
10 | Locked | 40.3 | 2331 | 0 |
11 | Locked | 40.9 | 2683 | 0 |
12 | Locked | 38.9 | 4331 | 0 |
13 | Locked | 40.3 | 4249 | 0 |
14 | Locked | 40.3 | 4376 | 0 |
15 | Locked | 40.3 | 4874 | 0 |
16 | Locked | 40.3 | 5405 | 0 |
17 | Locked | 38.9 | 6624 | 0 |
18 | Locked | 40.3 | 6901 | 0 |
19 | Locked | 40.3 | 5861 | 0 |
20 | Locked | 40.3 | 5963 | 0 |
21 | Locked | 40.3 | 8134 | 0 |
22 | Locked | 40.9 | 10221 | 0 |
23 | Locked | 38.9 | 150898 | 0 |
24 | Locked | 38.9 | 153139 | 0 |
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 | 32600021 | 41.5 | 5120 | 64 qam | 13 |
2 | 39400012 | 41.5 | 5120 | 64 qam | 12 |
3 | 46200004 | 41.5 | 5120 | 64 qam | 11 |
4 | 53700039 | 43 | 5120 | 64 qam | 10 |
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 | ATDMA | 0 | 0 | 1 | 0 |
2 | ATDMA | 0 | 0 | 0 | 0 |
3 | ATDMA | 0 | 0 | 0 | 0 |
4 | ATDMA | 0 | 0 | 0 | 0 |
on 24-03-2022 22:08
Time Priority Description
24/03/2022 21:51:7 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
24/03/2022 14:50:39 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
24/03/2022 10:33:28 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
23/03/2022 17:53:32 | notice | DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt060-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
23/03/2022 17:53:32 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
21/03/2022 01:00:12 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
20/03/2022 05:53:32 | notice | DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt060-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
20/03/2022 05:53:32 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
17/03/2022 09:41:45 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
16/03/2022 07:50:38 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
15/03/2022 11:37:55 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
12/03/2022 12:29:55 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
12/03/2022 06:01:10 | notice | DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt060-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
12/03/2022 06:01:10 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
11/03/2022 19:28:13 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
08/03/2022 18:01:9 | notice | DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt060-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
08/03/2022 18:01:9 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
07/03/2022 03:29:37 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
05/03/2022 06:01:9 | notice | DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt060-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
05/03/2022 06:01:9 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
on 24-03-2022 22:11
I was looking at the mark as helpful button and accidentally clicked it marking it as closed but it currently isn't
on 24-03-2022 22:17
I spoke to virgin eventually and managed to get someone in the UK.
They have put a 24hour monitor on my router and service.
The issue seemed to resolve itself after speaking to them, in fact it resolved itself during the call so not sure if that was related.
Service status at all times of issue: No problems
Router: Hub 3
Standard specification compliant | : DOCSIS 3.0 |
Hardware version | : 10 |
Software version | : 9.1.1912.304 |
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 | 387000000 | 0.5 | 40 | 256 qam | 32 |
2 | 219000000 | 2.9 | 40 | 256 qam | 11 |
3 | 227000000 | 2.9 | 40 | 256 qam | 12 |
4 | 235000000 | 2.5 | 40 | 256 qam | 13 |
5 | 243000000 | 2.4 | 40 | 256 qam | 14 |
6 | 251000000 | 2 | 40 | 256 qam | 15 |
7 | 259000000 | 1.7 | 40 | 256 qam | 16 |
8 | 267000000 | 1.5 | 40 | 256 qam | 17 |
9 | 275000000 | 1.5 | 40 | 256 qam | 18 |
10 | 283000000 | 1.4 | 40 | 256 qam | 19 |
11 | 291000000 | 1.5 | 40 | 256 qam | 20 |
12 | 299000000 | 1.5 | 38 | 256 qam | 21 |
13 | 307000000 | 1.2 | 40 | 256 qam | 22 |
14 | 315000000 | 1 | 40 | 256 qam | 23 |
15 | 323000000 | 0.9 | 40 | 256 qam | 24 |
16 | 331000000 | 1 | 40 | 256 qam | 25 |
17 | 339000000 | 1 | 38 | 256 qam | 26 |
18 | 347000000 | 1.4 | 40 | 256 qam | 27 |
19 | 355000000 | 1.2 | 40 | 256 qam | 28 |
20 | 363000000 | 1.2 | 40 | 256 qam | 29 |
21 | 371000000 | 0.9 | 40 | 256 qam | 30 |
22 | 379000000 | 0.7 | 40 | 256 qam | 31 |
23 | 523000000 | -3.5 | 38 | 256 qam | 33 |
24 | 531000000 | -3.7 | 38 | 256 qam | 34 |
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 | Locked | 40.3 | 9994 | 0 |
2 | Locked | 40.3 | 327 | 0 |
3 | Locked | 40.3 | 508 | 22 |
4 | Locked | 40.9 | 558 | 17 |
5 | Locked | 40.9 | 509 | 0 |
6 | Locked | 40.3 | 733 | 0 |
7 | Locked | 40.9 | 1196 | 0 |
8 | Locked | 40.3 | 1455 | 0 |
9 | Locked | 40.9 | 1819 | 0 |
10 | Locked | 40.3 | 2331 | 0 |
11 | Locked | 40.9 | 2683 | 0 |
12 | Locked | 38.9 | 4331 | 0 |
13 | Locked | 40.3 | 4249 | 0 |
14 | Locked | 40.3 | 4376 | 0 |
15 | Locked | 40.3 | 4874 | 0 |
16 | Locked | 40.3 | 5405 | 0 |
17 | Locked | 38.9 | 6624 | 0 |
18 | Locked | 40.3 | 6901 | 0 |
19 | Locked | 40.3 | 5861 | 0 |
20 | Locked | 40.3 | 5963 | 0 |
21 | Locked | 40.3 | 8134 | 0 |
22 | Locked | 40.9 | 10221 | 0 |
23 | Locked | 38.9 | 150898 | 0 |
24 | Locked | 38.9 | 153139 | 0 |
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 | 32600021 | 41.5 | 5120 | 64 qam | 13 |
2 | 39400012 | 41.5 | 5120 | 64 qam | 12 |
3 | 46200004 | 41.5 | 5120 | 64 qam | 11 |
4 | 53700039 | 43 | 5120 | 64 qam | 10 |
Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 | ATDMA | 0 | 0 | 1 | 0 |
2 | ATDMA | 0 | 0 | 0 | 0 |
3 | ATDMA | 0 | 0 | 0 | 0 |
4 | ATDMA | 0 | 0 | 0 | 0 |
on 24-03-2022 22:27
Spoke to Virgin Tech in the UK finally this afternoon. They are monitoring my equipment and line for 24hours.
Strangely though not long after he said that everything rectified itself.
Router: Hub 3
Standard specification compliant | : DOCSIS 3.0 |
Hardware version | : 10 |
Software version | : 9.1.1912.304 |
Lights during issue: Standard white/light yellow/champagne colour
Issue affects WiFi and LAN
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 | 387000000 | 0.5 | 40 | 256 qam | 32 |
2 | 219000000 | 2.9 | 40 | 256 qam | 11 |
3 | 227000000 | 2.9 | 40 | 256 qam | 12 |
4 | 235000000 | 2.5 | 40 | 256 qam | 13 |
5 | 243000000 | 2.4 | 40 | 256 qam | 14 |
6 | 251000000 | 2 | 40 | 256 qam | 15 |
7 | 259000000 | 1.7 | 40 | 256 qam | 16 |
8 | 267000000 | 1.5 | 40 | 256 qam | 17 |
9 | 275000000 | 1.5 | 40 | 256 qam | 18 |
10 | 283000000 | 1.4 | 40 | 256 qam | 19 |
11 | 291000000 | 1.5 | 40 | 256 qam | 20 |
12 | 299000000 | 1.5 | 38 | 256 qam | 21 |
13 | 307000000 | 1.2 | 40 | 256 qam | 22 |
14 | 315000000 | 1 | 40 | 256 qam | 23 |
15 | 323000000 | 0.9 | 40 | 256 qam | 24 |
16 | 331000000 | 1 | 40 | 256 qam | 25 |
17 | 339000000 | 1 | 38 | 256 qam | 26 |
18 | 347000000 | 1.2 | 40 | 256 qam | 27 |
19 | 355000000 | 1.2 | 40 | 256 qam | 28 |
20 | 363000000 | 1.2 | 40 | 256 qam | 29 |
21 | 371000000 | 0.9 | 40 | 256 qam | 30 |
22 | 379000000 | 0.7 | 40 | 256 qam | 31 |
23 | 523000000 | -3.5 | 38 | 256 qam | 33 |
24 | 531000000 | -3.7 | 38 | 256 qam | 34 |
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 | Locked | 40.3 | 10374 | 0 |
2 | Locked | 40.9 | 331 | 0 |
3 | Locked | 40.3 | 519 | 22 |
4 | Locked | 40.9 | 575 | 17 |
5 | Locked | 40.3 | 522 | 0 |
6 | Locked | 40.3 | 754 | 0 |
7 | Locked | 40.3 | 1239 | 0 |
8 | Locked | 40.3 | 1511 | 0 |
9 | Locked | 40.9 | 1891 | 0 |
10 | Locked | 40.3 | 2418 | 0 |
11 | Locked | 40.3 | 2769 | 0 |
12 | Locked | 38.9 | 4476 | 0 |
13 | Locked | 40.3 | 4416 | 0 |
14 | Locked | 40.3 | 4557 | 0 |
15 | Locked | 40.3 | 5074 | 0 |
16 | Locked | 40.3 | 5636 | 0 |
17 | Locked | 38.6 | 6868 | 0 |
18 | Locked | 40.3 | 7176 | 0 |
19 | Locked | 40.3 | 6112 | 0 |
20 | Locked | 40.3 | 6192 | 0 |
21 | Locked | 40.9 | 8462 | 0 |
22 | Locked | 40.3 | 10643 | 0 |
23 | Locked | 38.9 | 156900 | 0 |
24 | Locked | 38.9 | 159271 | 0 |
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 | 32600021 | 41.5 | 5120 | 64 qam | 13 |
2 | 39400012 | 41.5 | 5120 | 64 qam | 12 |
3 | 46200004 | 41.5 | 5120 | 64 qam | 11 |
4 | 53700039 | 43 | 5120 | 64 qam | 10 |
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 | ATDMA | 0 | 0 | 1 | 0 |
2 | ATDMA | 0 | 0 | 0 | 0 |
3 | ATDMA | 0 | 0 | 0 | 0 |
4 | ATDMA | 0 | 0 | 0 | 0 |
on 24-03-2022 22:35
Spoke to a UK engineer this afternoon who put 24 hour monitoring on line and equipment.
Strangely after that problem rectified itself. Might be coincidence or not.
Router: Hub 3
Standard specification compliant | : DOCSIS 3.0 |
Hardware version | : 10 |
Software version | : 9.1.1912.304 |
Service Status during fault: No issues
Lights during fault: Normal white/light yellow/champagne colour
Affects WiFi and Lan the same.
on 24-03-2022 22:36
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 | 387000000 | 0.5 | 40 | 256 qam | 32 |
2 | 219000000 | 2.9 | 40 | 256 qam | 11 |
3 | 227000000 | 2.7 | 40 | 256 qam | 12 |
4 | 235000000 | 2.5 | 40 | 256 qam | 13 |
5 | 243000000 | 2.4 | 40 | 256 qam | 14 |
6 | 251000000 | 2 | 40 | 256 qam | 15 |
7 | 259000000 | 1.7 | 40 | 256 qam | 16 |
8 | 267000000 | 1.4 | 40 | 256 qam | 17 |
9 | 275000000 | 1.4 | 40 | 256 qam | 18 |
10 | 283000000 | 1.4 | 40 | 256 qam | 19 |
11 | 291000000 | 1.4 | 40 | 256 qam | 20 |
12 | 299000000 | 1.4 | 38 | 256 qam | 21 |
13 | 307000000 | 1.2 | 40 | 256 qam | 22 |
14 | 315000000 | 1 | 40 | 256 qam | 23 |
15 | 323000000 | 0.7 | 40 | 256 qam | 24 |
16 | 331000000 | 1 | 40 | 256 qam | 25 |
17 | 339000000 | 1 | 38 | 256 qam | 26 |
18 | 347000000 | 1.2 | 40 | 256 qam | 27 |
19 | 355000000 | 1.2 | 40 | 256 qam | 28 |
20 | 363000000 | 1.2 | 40 | 256 qam | 29 |
21 | 371000000 | 0.7 | 40 | 256 qam | 30 |
22 | 379000000 | 0.7 | 40 | 256 qam | 31 |
23 | 523000000 | -3.5 | 38 | 256 qam | 33 |
24 | 531000000 | -3.7 | 38 | 256 qam | 34 |
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 | Locked | 40.3 | 10566 | 0 |
2 | Locked | 40.9 | 334 | 0 |
3 | Locked | 40.3 | 523 | 22 |
4 | Locked | 40.3 | 583 | 17 |
5 | Locked | 40.3 | 530 | 0 |
6 | Locked | 40.3 | 769 | 0 |
7 | Locked | 40.3 | 1259 | 0 |
8 | Locked | 40.3 | 1540 | 0 |
9 | Locked | 40.3 | 1929 | 0 |
10 | Locked | 40.3 | 2458 | 0 |
11 | Locked | 40.3 | 2820 | 0 |
12 | Locked | 38.9 | 4561 | 0 |
13 | Locked | 40.3 | 4484 | 0 |
14 | Locked | 40.3 | 4631 | 0 |
15 | Locked | 40.3 | 5158 | 0 |
16 | Locked | 40.3 | 5760 | 0 |
17 | Locked | 38.9 | 6997 | 0 |
18 | Locked | 40.3 | 7286 | 0 |
19 | Locked | 40.9 | 6230 | 0 |
20 | Locked | 40.3 | 6295 | 0 |
21 | Locked | 40.9 | 8636 | 0 |
22 | Locked | 40.3 | 10815 | 0 |
23 | Locked | 38.6 | 159569 | 0 |
24 | Locked | 38.6 | 162015 | 0 |
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 | 32600021 | 41.5 | 5120 | 64 qam | 13 |
2 | 39400012 | 41.5 | 5120 | 64 qam | 12 |
3 | 46200004 | 41.5 | 5120 | 64 qam | 11 |
4 | 53700039 | 43 | 5120 | 64 qam | 10 |
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 | ATDMA | 0 | 0 | 1 | 0 |
2 | ATDMA | 0 | 0 | 0 | 0 |
3 | ATDMA | 0 | 0 | 0 | 0 |
4 | ATDMA | 0 | 0 | 0 | 0 |
on 25-03-2022 15:45
Hi there @bbbruce
Thank you so much for your post and welcome back to the community forums!
I'm so sorry to hear that you are facing this issue with your Hub and connection!
Can I ask how things are looking since yesterday and speaking with the engineer? Did they state that they would reach back out to you after this 24 hours?
Thank you.