My box arrived yesterday. Followed the instructions. would not "verify" despite confirmation that "signal" for start has been sent. Called the "help" line. Spoke to 5 Indian gentlemen over almost 60 minutes. 2 from Customer "service", 2 from technical, 1 from the Installation team called Alan. Alan told me that he had reset the whole thing and signal had been sent and I should wait until I got a text Message. Got message. tried the set up. Same problem - all good but will not verify. So waited another 4 hours and tried again. Same. Shambolic. Now on the mobile waiting to speak to the next joker, who will assure me yet again that it will work. Was also told that I would not be charged for the tv services until it was up and running. Which is not what it says in the contract. I told him this. He said this was not the case. The contract was wrong apparently. That chap was called Mohammad.
Unless it starts to work tomorrow, moving back to Sky. Expensive but at least they deliver the service and don't make stuff up.
All connections are secure. Error code is C219. Have tried this innumerable times. Spent hours on it. Your service should be called disservice. Instead of asking me this inane questions, may I suggest that you START THE SIGNAL SO THAT THE SERVICE WORKS OR OFFER TO SEND AN ENGINEER WITHOUT COST TO ME TO FIX IT?
It should be apparent to the meanest of intelligence that Virgin has fallen down here. Either put it right or cancel the TV service. And let me know which you choose or I will.
Despite your disappointing attitude, I can advise that C219 errors are usually caused by the customer failing to make the co-ax connection (believing only a home network connection is required) or that there is a downstream break in the co-ax connection.
The former can obviously be corrected by the customer; the latter requires a home visit by Virgin Media.
Questions are a necessary part of any problem determination process.