I got my QuickStart box on Wednesday 14th for Broadband Only. I set it up on the same day but could not connect and have had to call out an engineer. Long story short, there was a technical fault in the box at the end of the street and it’s all fixed now, but my partner and I both work with a heavy dependence on the internet, so have had to use our mobile phones to get any work done. This has completely drained our data allowances and we’ve had to buy package upgrades while we waited for the engineer.
I’d like to know if Virgin offer anything to compensate for extra costs like that, which come as a result of issues?