Menu
Reply
  • 21
  • 0
  • 1
Hascam
Tuning in
539 Views
Message 1 of 19
Flag for a moderator

Downstream power levels high?

I was just wondering if my power levels are too high, my lowest seems to be 12.5dBmV and the highest is 14.5dBmV. I've looked around and people said the highest should be around 8 or 10?

If they are high what can happen? I haven't had any issues other then occasional slow downs.

0 Kudos
Reply
  • 21
  • 0
  • 1
Hascam
Tuning in
524 Views
Message 2 of 19
Flag for a moderator

Re: Downstream power levels high?

Just realised that I posted this in the wrong topic and I don't know how to switch it over or delete it...

0 Kudos
Reply
  • 4.26K
  • 336
  • 719
Tudor
Community elder
566 Views
Message 3 of 19
Flag for a moderator
Helpful Answer

Re: Downstream power levels high?

Call customer services, you need a technician to adjust your power levels.


There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal
  • 21
  • 0
  • 1
Hascam
Tuning in
500 Views
Message 4 of 19
Flag for a moderator

Re: Downstream power levels high?

Oh ok, thank you.
0 Kudos
Reply
  • 21
  • 0
  • 1
Hascam
Tuning in
419 Views
Message 5 of 19
Flag for a moderator

Re: Downstream power levels high?

Just an update, I phoned virgin and got pretty much nowhere. I dont think the women on the phone understood what I meant by power levels...she started going on about the current from the wall...

0 Kudos
Reply
  • 1.98K
  • 123
  • 483
cje85
Super solver
416 Views
Message 6 of 19
Flag for a moderator
Helpful Answer

Re: Downstream power levels high?

You are better waiting for a response here as the customer service on the phone is often terrible. However it takes up to a week from the date of your latest post to get a response on the forum, so it might be next Tuesday now.
  • 21
  • 0
  • 1
Hascam
Tuning in
411 Views
Message 7 of 19
Flag for a moderator

Re: Downstream power levels high?

Do I have to do anything or is it just a waiting game? I even received a new power supply from them today lol.

It's not like my connection is dropping or I'm getting slow speeds, however the latency is pretty high. I'd just rather the downstream power levels be in spec, they have been as high as 15.

0 Kudos
Reply
  • 12.45K
  • 379
  • 741
Forum Team
Forum Team
377 Views
Message 8 of 19
Flag for a moderator

Re: Downstream power levels high?

Hi Hascam, 

Thanks for posting Smiley Happy

Sorry for the connection problems. I've tried to test your network, but I can't find your account info. Please drop me a PM confirming your name and address and I'll do my best to help. 

Take care. 

Heather_J

Tech fan? Have you read our Digital life blog yet? Check it out


0 Kudos
Reply
Highlighted
  • 12.45K
  • 379
  • 741
Forum Team
Forum Team
347 Views
Message 9 of 19
Flag for a moderator

Re: Downstream power levels high?

Hi Hascam, 

Thanks for confirming your account info via PM Smiley Happy

I've just tested your network and everything looks fine at the moment with regards to your power and SNR levels. 

Do you need me to test anything else at the moment?

Talk soon, 

Take care. 

Heather_J

Tech fan? Have you read our Digital life blog yet? Check it out


0 Kudos
Reply
  • 21
  • 0
  • 1
Hascam
Tuning in
339 Views
Message 10 of 19
Flag for a moderator

Re: Downstream power levels high?

Thanks for taking a look, but do we have different readings? Because when I look at the downstream levels they are pretty high (min 11.5 max 14).

0 Kudos
Reply